Refund policy

Returns & Refunds

Last updated: October 24, 2026

30-day returns

You can request a return within 30 days after your order is delivered. Items must be unused, clean and in their original packaging, with all included parts.

How to start a return

Email support@ridebuddypets.com with your order number, the item you want to return and the reason. We will reply with return instructions. Please do not send items back before we confirm your return, because our products ship from different partner warehouses and must be returned to the correct address.

Any return shipping cost will be confirmed when we approve your return, before you send anything.

Damaged, defective or wrong items

If your item arrives damaged, defective or is not what you ordered, contact us within 7 days of delivery with your order number and photos of the item and packaging. We will arrange a replacement or a refund at no extra cost to you.

Refunds

Once the returned item is received and inspected, we will issue your refund to the original payment method. Your bank or card issuer may take a few additional business days to post it.

Kits

Kits are made of individual products that may ship separately. You can return the full kit, or contact us to return part of it; partial returns of a kit are refunded at the prorated kit price.

Cancellations

Contact us as soon as possible if you need to cancel. We can cancel orders that have not shipped yet; once an item has shipped, it follows this return policy.

Questions

RideBuddy Pets - support@ridebuddypets.com - 787-617-9717