Shipping policy

Shipping Policy

Last updated: October 24, 2026

Where your order ships from

RideBuddy Pets works with independent pet brands that ship your items directly from their warehouses in the United States. If your order includes products from more than one brand, you will receive separate packages, each with its own tracking number, and they may arrive on different days.

Processing time

Processing time depends on the product and the brand that ships it. Most items ship within 1 to 3 business days after your order is confirmed (excluding weekends and holidays). When a product has a specific processing time, it is shown on its product page.

Shipping rates and delivery times

Shipping rates and available options are calculated at checkout based on your address and the items in your cart. Delivery estimates are provided by the carrier and are not guaranteed.

Destinations

We ship to addresses in the United States. Shipping to Puerto Rico and other U.S. territories is offered only for products where a shipping rate is available at checkout. If no rate appears for your address, that item cannot be shipped there at this time.

Tracking

You will receive an email with tracking information for each package as soon as it ships.

Lost or damaged packages

If a package is lost, significantly delayed, or arrives damaged, contact support@ridebuddypets.com within 7 days of the expected delivery date and we will work with the carrier and the brand to resolve it.

Address changes

Please double-check your address at checkout. Contact us right away if you need to change it; we can only update it before the order ships.